总机领班 Instant Service Center Shift Leader

Hotel Brand: InterContinental
Location: China, Jiangsu, Suzhou

Hotel: Suzhou (SUZHA), No. 288 Wang Dun Road, Suzhou Industrial Park, 215028

Job number: 126499



财务回报

• 提供电话费单据。*
• 准备以及控制各部门预算.。

员工团队

• 如有需要，对工作人员进行呼叫。

宾客体验

• 正确并礼貌地处理所有打进和打出酒店的电话。
• 准确记录并管理叫早服务。
• 协助客人处理国际长途和号码查询。
• 尽量称呼客人的姓名。
• 遵守保护客人隐私的原则。
• 满足客人的需要或请求，并向总机主管汇报投诉情况。
• 及时处理客人的所有问询和要求。

企业责任

• 与相关部门合作，对客人进行呼叫。
• 将所有条目记录到电话单上。
• 每日记下工作日志。
• 熟悉当地电话表以及常拨号码。
• 严格遵守处理紧急事件，如火灾、炸弹威胁和其它危机的标准政策和工作程序。
• 向主管汇报总机设备出现的问题。
• 保持工作环境的清洁。
• 熟知酒店的消防、救生和安全系统。
• 熟知紧急事件处理小组的相关情况以及电话室在此方面的工作方式。
• 保管酒店相关信息。

At IHG, we’ve made a promise. As one of the world’s leading hotel groups, we’re here to deliver True Hospitality for Good. Making our guests and colleagues feel welcome, cared for, recognised and respected – wherever they are in the world. Want to be part of the journey?

As the world’s first and most global luxury hotel brand, InterContinental Hotels & Resorts has pioneered international travel since the 1940s, we are passionate about sharing our renowned international know-how and cultural wisdom in truly impressive surroundings. We all take great pride in being genuine ambassadors of the InterContinental®️ brand and to be part of the brand you will have a thirst for travel, passion for culture and appreciation for diversity. We create inspiring experiences for those seeking a richer perspective on the world. If you’d like to embrace a world of opportunities, we’d like to welcome you to the world’s most international luxury hotel brand.

Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today.