Company Description

Banyan Tree Group is one of the world’s leading independent, multi-branded hospitality groups centered on the purpose-driven mission of stewardship and wellbeing while offering exceptional, design-led experiences.
The Group’s diversified portfolio of hotels, resorts, spas, galleries, golf and residences features an ecosystem of 10 global brands, including the award-winning , , ,  and , and the highly anticipated new brands of , , Folio, and two new Banyan Tree brand extensions -  and .
Established in 2008, with the goal of advancing people development and management excellence, Banyan Tree Management Academy has nurtured over 10,000 associates across 23 countries. The Group is recognised for its commitment to environmental protection and community development through its Banyan Tree Global Foundation. Operating over 70 hotels in 17 countries, it has over 50 new properties in the pipeline.

Banyan Tree Dubai is a lively, island escape where stylish stays, incredible dining, warm hospitality, and recreation create lasting memories. Fronted by 500m of a pristine, private beach with uninterrupted views of the Arabian Gulf and backed by the iconic Ain Dubai. With the ambience of a sleek, relaxed, luxe island getaway, Banyan Tree Dubai boasts 3 chilled outdoor pools, fully-serviced beach, award-winning Banyan Tree Spa, a fitness center and 7 dining options.

Job Description

Summary

Dedicated and skilled Spa Therapist with a passion for wellness and beauty. Proficient in performing a variety of services, including body massages, body treatments, and beauty treatments, tailored to meet the unique needs of spa guests. Committed to upholding the spa's standards of excellence, ensuring the delivery of high-quality services that promote relaxation and rejuvenation. A detail-oriented professional with a focus on creating a positive and memorable spa experience for clients.

Responsibilities

• To prepare, clean and tidy spa premises.
• To be fully aware of the daily booking programmed and to update any changes to the reception.
• To check the following day’s appointments at the end of each day and to make necessary preparations accordingly.
• To provide body massages, body treatments, facials, manicures, pedicures and hair care to spa’s guests.
• To check and maintain product supplies at the beginning and end of each day.
• To check Spa Card carefully for specific instructions or guest requests.
• Replace soiled linen in the treatment rooms with clean one.
• Check and clear all spa fresh materials in the preparation area on a timely basis.

Guest Interaction

• To ensure that the guest is greeted by their family name as far as possible.
• To ensure guest comfort during the treatment by monitoring room temperature, lighting, sunlight and music level.
• To report any guest comments or complaints to the Spa Services Supervisor as soon as convenient. In the absence of Spa Services Supervisor, guest comments should be reported to the Spa Manager.

General

• To have a complete understanding of and adhere to the Spa and company’s policy and procedures.
• To ensure spa’s grooming standards are adhered to.
• To contributes the morale and team spirit of company by maintaining excellent work collaboration.
• and relationships among associates within the company, gallery and hotel.

Performance Evaluation Criteria

• Quality of treatments.  Proficiency in roles at required level.
• Guest contact skills.
• Teamwork.
• Mystery Shopper Results.
• Conversant with relevant emergency procedures.
• Knowledge or relevant rules and regulations.
• Knowledge of the company, spa and its environment.
• Knowledge of hygienic, safety and security procedures.
• Knowledge of relevant guest satisfaction standards.
• Language requirements met or exceeded.

Abilities/Key Competencies/Skills

Alongside these key competencies, the incumbent of the role will be required to demonstrate the fundamentals of the company’s Heartist service culture to be responsive, respectful and deliver a great experience.

Leading Myself

• Positive Orientation
• Operational Decision Making
• Self-Development & Management

Leading Others

• Developing an Empowered Team
• Leading an Engaged and Diverse Team
• Communication

Leading the Business

• Advocating Guest Passion
• Business Planning and Analysis
• Business Improvement and Change

Qualifications

Experience/Certificates/Education

• Prior experience in a luxury hotel spa is required.
• Completion of a recognized spa therapy training program is a must.
• Proficiency in various massage modalities, including Swedish and deep tissue.
• Understanding of human anatomy for tailored client treatments.
• Understanding of human anatomy for tailored client treatments.
• Understanding of human anatomy for tailored client treatments.
• Adherence to strict hygiene and sanitation practices.
• Knowledge of spa products, including oils and skincare items.
• Knowledge of spa products, including oils and skincare items.