Executive Assistant Manager (EAM)

Company Description

Fairmont Hotels & Resorts is where the intimate equally coexists with the infinite – an unrivaled portfolio of more than 90 extraordinary hotels where grand moments of life, heartfelt pleasures and personal milestones are celebrated and remembered long after any visit. Since 1907, Fairmont has created magnificent, meaningful and unforgettable hotels, rich with character and deeply connected to the history, culture and community of its destinations – places such as The Plaza in New York City, The Savoy in London, Fairmont San Francisco, Fairmont Banff Springs in Canada, Fairmont Peace Hotel in Shanghai, and Fairmont The Palm in Dubai. Famous for its engaging service, awe-inspiring public spaces, locally inspired cuisine, and iconic bars and lounges, Fairmont also takes great pride in its pioneering approach to hospitality and leadership in sustainability and responsible tourism practices. Fairmont is part of Accor, a world leading hospitality group counting over 5,400 properties throughout more than 110 countries, and a participating brand in ALL - Accor Live Limitless – a lifestyle loyalty program providing access to a wide variety of rewards, services and experiences.   

Job Description

Fairmont Mumbai is seeking an experienced and dynamic Executive Assistant Manager (EAM) to join our leadership team. The EAM will play a pivotal role in ensuring the smooth operation and exceptional guest experience at our hotel. Reporting directly to the General Manager, the EAM will oversee various departments and collaborate closely with department heads to drive operational excellence, achieve financial goals, and maintain the highest standards of service quality.

Key Responsibilities:

• Collaborate with the General Manager and other senior leaders to develop and implement strategic plans and initiatives aimed at achieving organizational goals and enhancing the overall guest experience.
• Provide leadership, guidance, and support to department heads and their teams, fostering a culture of excellence, accountability, and teamwork.
• Oversee the day-to-day operations of multiple departments, including but not limited to Front Office, Housekeeping, Food and Beverage, Sales and Marketing, and Finance.
• Monitor key performance indicators (KPIs) and financial metrics to assess departmental performance and identify areas for improvement or optimization.
• Drive revenue generation through effective sales and marketing strategies, innovative guest experiences, and proactive yield management.
• Ensure compliance with all relevant regulatory requirements, industry standards, and company policies and procedures.
• Champion service excellence and guest satisfaction, promptly addressing any concerns or issues to ensure resolution and enhance guest loyalty.
• Foster a culture of continuous learning and development, providing training, coaching, and mentorship to team members to enhance their skills and capabilities.
• Collaborate with cross-functional teams and external stakeholders to identify opportunities for business growth, innovation, and collaboration.

Qualifications

• Bachelor's degree in Hospitality Management, Business Administration, or a related field. Master's degree preferred.
• Minimum of 7-10 years of progressive leadership experience in the hospitality industry, with a proven track record of success in hotel operations management.
• Strong business acumen and financial management skills, with the ability to analyze financial data, develop budgets, and drive revenue growth.
• Excellent interpersonal and communication skills, with the ability to effectively engage and influence stakeholders at all levels.
• Demonstrated leadership abilities, with a focus on inspiring and empowering teams to achieve their full potential.
• Strategic mindset with the ability to think creatively and identify innovative solutions to complex challenges.
• Proven ability to thrive in a fast-paced, dynamic environment, with a strong customer-centric focus and a commitment to exceeding guest expectations.
• Proficiency in hotel management software and Microsoft Office suite.

Additional Information

Our commitment to Diversity & Inclusion:

We are an inclusive company, and our ambition is to attract, recruit and promote diverse talent.