Chief Concierge

Company Description

"Why work for Accor?
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.
By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/
Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS"

Job Description

A Chief Concierge, also known as a Head Concierge, is responsible for overseeing the concierge department of a hotel or resort. They are responsible for ensuring that the highest levels of customer service are provided to guests, and that their needs and requests are met in a timely and efficient manner.

Responsibilities:

• Supervise and manage the concierge team, including hiring, training, and scheduling.
• Set departmental goals and objectives.
• Develop and implement policies and procedures.
• Provide information and assistance to guests on a variety of topics, including local attractions, dining options, transportation, and events.
• Make reservations for restaurants, shows, and other activities.
• Arrange for special services, such as childcare, transportation, and translation services.
• Resolve guest complaints and issues.
• Maintain relationships with local businesses and vendors.