Hospitality Agent
About the job
1926 Collection is currently seeking passionate candidates, who strive to deliver by providing an upscale guest experience.
The Hospitality team is the main information hub in this hotel. Throughout the day and night, the team extends extraordinary service to our guests, providing information about the hotel and its services, giving directions to places of interest and ensuring a smooth guest experience.
The selected candidate will be a self-confident, service-oriented and very well organised professional who portrays an image of efficiency. The selected individual will make every effort to meet guests’ needs, and will ensure that all comments, requests and complaints are actioned promptly.
Key Responsibilities and Tasks:
- Welcoming guests in a warm and professional manner
- Supporting guests and the operation by serving as the central information hub
- Performing guest check-ins and check-outs
- Processing payment types such as room charges, cash, checks, debit, or credit card.
- Providing guests with directions and information regarding our hotel and local areas of interest.
- Preparing daily reports from the PMS, identifying any special requests, and checking reports for accuracy.
- Completing designated cashier and closing reports in the system.
- Preparing and processing of documents for the Accounts department.
- Supporting with guest relations duties, including- reviews handling, events hosting and complaint handling.
- Number of positions: 3
- Department: Reception
About you
- Minimum of 1-2 years proven work experience in a similar role
- An excellent command of the English language
- Proficiency in German, French and/ or Italian will be considered an asset
- Proficiency in Microsoft Office
- Experience using the Opera system will be considered an asset
- A professional attitude and appearance
- Solid written and verbal communication skills
- Relevant qualifications would be considered an asset
- Excellent organisational skills
- Excellent multitasking and time-management skills, with the ability to prioritise tasks
- Positivity and a guest-centric approach
- Team player
- Flexibility to respond quickly and positively to a range of work situations
- Approachable, welcoming, friendly, and enthusiastic
- Patient and empathetic
- Self-motivated and responsible
- Flexible, punctual, organised and efficient
- Availability to work flexible hours
- Language required: English.
The company
This is the 1926 Collection – a carefully curated ensemble of boutique hotels, each echoing an aspect of the ethos born in 1926, the year our founder, Sunny, was born.
Nestled in Malta’s vibrant locales of Sliema and Valletta, these four distinct properties each contribute to a rich tapestry of experiences. Intricately bound by a common thread of luxury, sustainability, and personalised service, the 1926 Collection is more than a selection of hotels – it’s a lifestyle. Rooted in the charm and culture of Malta, our hotels embody a philosophy of timeless elegance and enduring hospitality.
Our commitment to enhancing your guest experience goes beyond mere comfort. With offerings from sun-kissed seafront lidos to wellness retreats, and from historic city charm to artistic indulgence, we aim to craft memories that are as diverse as they are delightful. Here, every stay becomes a journey through history, culture, and luxury – encapsulating the vibrant spirit of Malta and the pioneering vision of those that came before us.
