Duty Manager

We are looking for a charming and thoughtful individual with a passion for service excellence to join our team as a Duty Manager.

As a Duty Manager you will:

• Support the Front Office Manager with the day to day management of the Front Office Team, ensuring that the Team offers a warm welcome and departure experience to our guests, managing expectations by constantly seeking opportunities to personalise their needs, travel purposes, plans, etc
• Take initiative in accommodating the customers’ needs in a resourceful manner
• Ensure safety and security procedures are adhered to and property keys are signed for every shift
• Manage accuracy of payments, working on any financial discrepancies and/or queries and producing regular cash, credit and audit reports
• Ensure best practice at all times and put forward ideas to management as to how standards, processes and procedures can be maintained and improved

The successful Duty Manager would have:

• Excellent team leading and guest engagement skills
• An ability to bring the guest experience to life throughout the hotel
• Ability to work with IT systems and PMS
• The ability to communicate and organize yourself in line with different expectations
• A good command of English is essential, a second language is advantageous

In return, we offer:

• Genuine career opportunities within our business
• Valuable on the job training, along with access to our digital online learning platform and numerous other learning and development opportunities
• Employee recognition scheme through guests and fellow team members
• Employee stay rates throughout Europe (after passing probation)
• A PERKBOX subscription with benefits, retail discounts and savings available from your first day
• Staff incentives when you and the team perform!
• Employee Assistance Programme
• A daily travel allowance for every day you come to work
• Team meals when on duty

About us:

Nestled in the heart of London’s Mayfair, The Cavendish London is our 4-star deluxe hotel, boasting 230 stylish bedrooms. We are located between the beautiful Green Park and bustling Piccadilly Circus, a great location for those wanting to work in central London.

The Cavendish London is part of The Ascott Limited, a Singapore company that has grown to be one of the leading international lodging owner-operators. Ascott's portfolio spans over 165,000 units in 220 cities across more than 40 countries in Asia Pacific, Central Asia, Europe, the Middle East, Africa and the USA.