Night Manager
About the job
1. Security and comfort of guests is ensured at all times.
2. Revenues, Expenses and Profit are closely monitored and budgeted figures (over)-achieved.
3. Day end closing is done properly.
4. Financial Policies and Procedures are supported and followed.
5. LQA (Leading Quality Assurance) audit results are 85% and above.
6. CSS (Customer Satisfaction Survey) results are rated on an average with “5” and above.
MAIN RESPONSIBILITIES
I. Direct Hotel- and Front Office operations such as checking in, checking out and providing guest assistance whilst ensuring compliance with all front office policies, procedures, standards and satisfaction of guests’ needs.
II. Train, develop and manage the performance of direct subordinates to ensure the efficient running of front office operations.
III. Maximize hotel revenue by controlling room inventory, group blocking, packages, up selling, reinforcing the late charge policy to maximize REVPAR.
IV. Handle all customers’ complaints occurring during the night to ensure their satisfaction and proper documentation.
V. Greet VIP guests upon their arrival and escorts them to their room. Establish good rapport and offer assistance for the duration of their stay.
VI. During sell out nights, deal with overbooking situations in the most professional and diplomatic matter in order to keep the degree of possible dissatisfaction of guests inconvenienced by the situation as low as possible.
VII. Patrol the hotel at least twice per shift to ensure that the hotel is clean, tidy, safe and that all is in proper order. Take corrective actions if necessary.
VIII. Keep abreast of all emergency procedures, hotel promotions, product knowledge, VIP arrivals, upcoming events and brief direct subordinates accordingly so that all Front Office team members are able to answer guest requests and questions.
IX. Report on the hotel log book all guest complaints, relevant incidents and matters that need follow up the next day, to ensure consistency and guest satisfaction.
Additional responsibilities and tasks can be added at any time according to the needs of the business and of the hotel.
- Department: Reception
About you
. At least 2 years same position
. Experience in luxury hotels
- Languages required: Italian and English.
The company
One of Italy’s most enchanting secrets, San Clemente Palace is a city resort located on its own island in the Venice lagoon, just 10 minutes from San Marco Square via the hotel’s complimentary boats.
A tranquil sanctuary on the doorstep of Venice, San Clemente Palace Kempinski is one of Italy’s most enchanting secrets. The stately resort immerses guests in the drama, glamour, and heritage of Venice. The 900-year-old landmark property is comprised of a series of beautifully restored monastery buildings, as well as a 12th century chapel, and nearly 15 acres of ancient gardens, courtyards and terraces boasting breathtaking views of the city on the horizon.
San Clemente Palace Kempinski has 32 special and 34 junior suites, and 130 luxury rooms in which Venetian decorations blend with legacy design elements, while typical high Venetian ceilings create a sense of home. San Clemente Suite is selected as the “Europe's Leading Hotel Suite” in 2018.
The hotel features three bars and three special restaurants, including a signature restaurant with terraces overlooking the lagoon. San Clemente Palace Kempinski’s executive chef masterfully creates epicurean aquarelles beyond expectations that depict delicacies from the Adriatic Sea, and culinary inspirations of modern Venetian and East Mediterranean origin.
San Clemente Palace Kempinski also features the Europe’s Best Hotel Spa 2019 award winner Merchant of Venice SPA. The unique spa experience offers a luxurious couples suite, and indulgent wet area with sauna, steam bath and showers, together with a hair salon.
The hotel’s heated outdoor swimming pool is the ideal location for a refreshing break during the entire season. The hotel also features a great range of fitness facilities, 1,500-metre jogging path through the centuries-old park, the pitch-and-putt course and the tennis court.
