Director, Revenue Management, APAC

Job Description

Job Summary

• Administrates standards, application strategy and health for all revenue management applications and tools. Product Owner for select revenue management systems.
• Serves as the lead and interim Revenue Director for all new hotel openings and conversions during pre-opening phase through year 1 of operation in a given region.
• Directs and supports hotels in a given region with the execution of revenue/yield strategies through maximizing systems and tools encompassing all facets of pricing, demand analysis, revenue management, market segmentation, selling strategies and tactics in accordance with worldwide best practices.
• Proactively trains and develops revenue management professionals in the field to fully utilize the available tools and systems to maximize revenues and improve customer service.
• Coordinates and delivers consistency through the onboarding, promotion and transfer of talent in the organization.
• Communicates & partners with key internal and external stakeholders in the Asia Pacific region in regard to revenue management performance.

Essential Duties and Responsibilities

• Provides direction to the Revenue Management team with regards to the execution of strategies and adoption of tools and technology in revenue management.
• Establishes service level agreements for all Hotels, performs regular review meetings with Hotels and all team members and takes corrective action where necessary.
• Establishes yearly targets in terms of mastery and talent development and pro-actively works towards meeting and surpassing them.
• Continuously evaluates and refines established Revenue Management support processes, taking into consideration Hotels needs, the market and competitive environment as well as cost of services provided.
• Identifies training needs required to improve revenue generation skills of the team and pro-actively works with Talent Development, Sales and Marketing and Revenue training to overcome them.
• Is responsible for continuous and pro-active career development for Revenue Management team, focused on growing business acumen, system utilization, skills building and executive communication skills.
• Owns the pre-opening process for Revenue Management and Revenue System processes for all new or conversion Hotels in the area.
• Ensures Revenue Management Strategies and Initiatives are synchronized and communicated throughout the area (Regional team, Hotels, etc.), regional and global best practices (internal and external) are collected and shared in the area with activities tailored to specific hotels, countries.
• Identifies and communicates system enhancement requirements to hotels in a given region.
• Develops and facilitates cross discipline support for initiatives overlapping division between revenue management, reservations and distribution and hotel/resort operations.
• Participates in the development and implementation of Global Revenue Management, Pricing and Distribution initiatives and provides constructive feedback on continuous improvement opportunities.
• Is always a "Brand Ambassador" and ensures brand integrity and clarity are always maintained.
• Models the Company's culture, vision, mission and core values always.

While this job description is intended to be an accurate reflection of the duties involved in this position, the company reserves the right to add, remove or alter duties when business need dictates.

Required Skills

Technical skills and Knowledge

• Mastery of hotel and distribution systems
• Multi-language fluency in spoken & written communication English & Mandarin
• Strong capabilities and techniques for learning facilitation and talent development
• Display an understanding of regional and market differences
• Demonstrate an affinity with automation and statistical systems
• Demonstrate a global competency of the unique needs of various countries and markets

Work Management

• Establishes goals and objectives and sets performance targets.
• Leader and talent advocate.
• Ability to manage multiple tasks.
• Deliver presentations with impact.
• Partnership driven.
• Can meet deadlines.
• Thinks globally.

People Management

• Creates work environment that:
• Energizes, motivates and supports employees.
• Foster a climate of open communication, trust and respect.
• Encourages team behavior.
• Effectively communicates with all levels.
• A strong leader, who can articulate a vision and translate it to reality.

Other/Attributes

• Passionate and dedicate.
• Creative thinker.
• Understands people, people focused.
• Strategic and tactical thinker.
• Is patient, yet persistent.
• Culturally aware and sensitive.

Qualifications

• College/Bachelor's Degree or a relevant field of work, or an equivalent combination of education and work-related experience

Experience

• 8+ years progressive work-related experience in the hotel industry is required.
• 6+ years extensive sales/revenue management experience in the similar position in the hotel is required.
• Area Revenue Manager or Director of Revenue Management position at complex hotel or equivalent position
• Sales and Marketing experience desirable.
• Strong operational exposure (i.e. Front Office).
• Experience in leading teams across multiple entities and brands.
• Experience with multi-brand entity preferred.

About Us

Rosewood Hotel Group, a privately owned company, is one of the world’s leading global lifestyle and hospitality management groups. It encompasses four brands: ultra-luxury Rosewood Hotels & Resorts®; upper-upscale New World Hotels & Resorts; Asaya, an integrated well-being concept; and Carlyle & Co., a modern and progressive private members clubs. Its combined hotel portfolio consists of more than 42 properties in 20 countries with nearly 30 new properties currently under development. The group’s foundation is its commitment to “Relationship Hospitality” – a belief that true hospitality springs from the nurturing and building of strong and lasting relationships with fellow associates, guests, partners and the communities in which its hotels operate. By doing so, Rosewood Hotel Group strives to become the industry leader in delivering the true meaning of hospitality.