Front Office Manager | Receptionist - accommodation provided
About the job
We are looking for a Receptionist / Front Desk Manager to serve as our guests’ first point of contact and manage all aspects of their accommodation.
Your responsibilities include registering guests, managing reservations and providing information about rooms, rates and amenities. If you have a knack for customer service and work experience in the hotel industry, we’d like to meet you.
Responsibilities
• Perform all check-in and check-out tasks
• Welcome guests upon their arrival and assign rooms
• Manage online and phone reservations
• Provide information about our hotel, available rooms, rates and amenities
• Register guests collecting necessary information (like contact details and exact dates of their stay)
• Respond to clients’ complaints in a timely and professional manner
• Upsell additional facilities and services, when appropriate
• Maintain updated records of bookings and payments
Your responsibilities include registering guests, managing reservations and providing information about rooms, rates and amenities. If you have a knack for customer service and work experience in the hotel industry, we’d like to meet you.
Responsibilities
• Perform all check-in and check-out tasks
• Welcome guests upon their arrival and assign rooms
• Manage online and phone reservations
• Provide information about our hotel, available rooms, rates and amenities
• Register guests collecting necessary information (like contact details and exact dates of their stay)
• Respond to clients’ complaints in a timely and professional manner
• Upsell additional facilities and services, when appropriate
• Maintain updated records of bookings and payments
- starting by € 2300,- / month
- Possibility to have assigned a single room
- Meals for free, discounts on treatments in our Beauty&SPA, on cosmetic products, on Ski & Bike
- Department: Reservations Reception
About you
• Work experience as a Receptionist, Front Desk Agent, or similar role
• Languages: German, Italian and English
• Experience with hotel reservations software
• Customer service attitude
• Excellent communication and organizational skills
• Languages: German, Italian and English
• Experience with hotel reservations software
• Customer service attitude
• Excellent communication and organizational skills
- Languages required: Italian and English. German is a plus
The company
L´Hotel Goldene Rose Karthaus è un hotel a 4****S e membro di „Small Luxury Hotels in the World“. Per noi è fondamentale la cura per i dettagli ed offrire al nostro ospite un´esperienza indimenticabile.
Siamo alla ricerca di figure competenti, con tanta voglia di entrare a far parte nella nostra grande famiglia.
Front Office Manager | Receptionist - accommodation provided
Full-time, More than 1 year
Start Date:
Latest start date:
