Booking Advisor, F/M/NB – German Market, Fixed-Term/Long-Term Contract
About the job
The Disneyland Paris difference?
- A unique working environment in an international context with many opportunities,
- Continuous working hours with consecutive days off and overtime pay,
- Up to 6 weeks' vacation per year and 3 days' fractional leave,
- 13th month's pay (after one year's seniority),
- Bank holidays with double pay (after one year's seniority),
- Accommodation near our parks, subject to availability,
- Reimbursement of part of transportation costs (80% of the Navigo Pass), meals and other fare reductions,
- Access to the parks and the Disney+ platform,
- Costume supplied and laundered,
- And many other benefits http://bitly.ws/KhLW: supplementary health insurance, training time, recognition programs, exclusive events, parenting assistance, company concierge service...
A chance to live a unique professional adventure by joining a young and dynamic team!
Your environment
The Disneyland Paris Customer Relations Center has over 450 employees dedicated to Sales and Customer Relations. The teams handle requests by phone, email or social networks in 7 different languages (French, English, Dutch, German, Spanish, Italian and Portuguese).
The CRC team is looking for future talent for the German market.
Your mission:
You will embody the Disney magic by phone, email or social networks with Disneyland Paris visitors to inform them and improve their experience in organizing their stay.
You will therefore be required to:
- Identify the expectations of visitors and travel agents
- Advising and informing them by adapting to each language spoken (Dutch, English and/or French)
- Offer them personalized sales solutions
The daily job :
- Telecommuting possible from Metropolitan France with a minimum of 5 days of presence on site per month
- Positions to be filled on a permanent or fixed-term basis
- Next integrations: April 1th - June 3th - July 1th and August 1th
- Working hours and schedule amplitudes:
Alternating 31 hours/week of work (3 days off during these weeks) and 39 hours/week of work (2 days off during these weeks)
9am to 7:30pm Monday to Friday / 9am to 6:30pm on Saturday / No work on Sunday
- Fixed + variable remuneration
The advantages of the position at Disneyland Paris
- Located at the gates of Disneyland Paris, the Customer Relations Center is located at the foot of the Val d'Europe train station, a green and dynamic area about 40 minutes east of Paris.
- Each newcomer is sponsored and supported by his or her local management throughout the integration program.
- Accommodation may be offered subject to availability.
- An 11 to 13-week training course is held at the Val d'Europe site, alternating theory and practice, prior to taking up the position.
- The CRC team works in a multicultural environment, which offers great opportunities to develop language skills.
- Many career opportunities (internal promotion or horizontal mobility) are possible.
- Cast Members (Disneyland Paris employees) benefit from concrete offers and services that value their involvement and are conducive to professional development: recognition programs, access to Disney parks, rate reductions, exclusivities, sports and festive events, assistance for parents, concierge services, etc.
This position is for you if you :
- Have an interest in Customer Relations via different media (telephone, email and social networks)
- Are able to listen to customers and are able to propose solutions in a friendly manner
- Are motivated by a sales objective
- Are at ease with computer tools
And if you have these language levels :
C1/C2 in German
C1/C2 in English
B1/B2 in French
Additional Information:
Interviews will be conducted by video conference.
Please attach your updated resume
Additional Information :
Interviews will take place remotely, by videoconference, for positions located partly face-to-face, in Marne la Vallée, and / or remotely, according to the teleworking agreement currently in force in the company.
Position is Long Term or Short Term
#DLPCRC
- Department: Customer Service
About you
- Language required: French.
The company
Pour faire vivre la magie, Disneyland® Paris peut compter sur l’engagement et l’expertise de multiples talents nommés Cast Members, qui font vivre le parc Disneyland®, le parc Walt Disney Studios®, le centre de divertissements Disney Village® ainsi que nos hôtels à thème.
Disneyland® Paris est une société où les rêves deviennent vraiment réalité. Nos Cast Members travaillent dans des centaines de professions liées aux opérations et au soutien, sur scène ou en coulisses. Leur mission : offrir à chaque client une expérience Disney inoubliable.
La passion et l’enthousiasme de nos équipes ont fait de notre société la destination touristique numéro un en Europe !
Faire rêver implique de grandes responsabilités. Pour notre destination, la performance sur le long terme doit s'appuyer sur un modèle de tourisme responsable. Nous avons pris des engagements socio-environnementaux très importants, que nous nous attachons à concrétiser avec l'implication constante de nos collaborateurs et parties prenantes.
Disneyland Paris est une filiale de la Walt Disney Company, leader international du secteur du divertissement et des médias.
Booking Advisor, F/M/NB – German Market, Fixed-Term/Long-Term Contract
Full-time, Indefinite
Start Date:
