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Every organization needs to plan how to communicate internally and externally in the event of a crisis. In this course, business communication expert Laura Bergells walks you through the process of preparing your organization to communicate with employees, customers, suppliers, media, and the public at large. She'll cover identifying audiences, assembling a crisis response team, crafting an initial statement, and evaluating your response once the crisis has passed.

Workplace conflict is inevitable. But it doesn't have to end badly. In this course, author and conflict expert Craig Runde helps you manage workplace conflict more effectively.

Leadership communication is never more important than during times of change. This course helps supervisors and mid-level managers come up with a communication strategy that helps make a change initiative successful regardless of whether they are the ones instigating the change. Join communication experts Tatiana Kolovou and Brenda Bailey-Hughes as they address the who, why, when, how, and what of change.

Few recruiters are trained on how to conduct interviews. But the better the interview, the better you'll understand your candidates and the more requisitions you'll fill.

Top performers aren't looking for just another job; they want challenges and growth. To get the best people, you need to attract them differently, which means your hiring process—your sourcing, interviewing, and recruiting—needs to change, and even how you write your job descriptions.

The diploma is divided into 3 modules: Developing Customer Service Skills - learn to work with customers, how to listen and communicate and more. Developing Telephone handling and administrative skills - learn to deal with security, how to communicate via telephone, database management and more. Developing Business Communication Skills - develop CV writing skills, business writing skills, interview skills and get to grips with the Microsoft Office suite.

Effective time management is an indispensable skill. Best-selling author and business coach Dave Crenshaw lays the theoretical and practical foundations for managing your time and becoming more productive.

How to handle staff and understand their performance The legal side of various policies and health and safety Communication How to deal with customers and individuals The financial side of things Office layouts The art of delegation Social media How to handle meetings, including chairing them

This course covers developing menus and planning, preparing and controlling menu based catering costs within established enterprise systems. What you will learn: Planning and developing different types of menus Use catering control systems Controlling catering costs to maximise profitability

Explore the work you need to do as a manager before a new employee’s first day, and find out about ways to make their first 90 days and beyond a successful experience for everyone.

Developing a system for ensuring safe food handling practices is essential for any business that stores, prepares, displays, serves and/or disposes of food. This course will help you understand: Construction and requirements of a food safety program Food safety legislation and food standards How to implement HACCP procedures Methods for identifying, minimising and controlling food safety hazards Monitoring, evaluation and reporting requirements

What You Will Learn In this course you will learn the following: A basic overview which covers everything from career opportunities to how to be a successful hotel receptionist. Learn the standard procedures relating to hotel receptions. Learn how to check guests in and out and how to take reservations and so much more. Identify with the importance of customer service. Learn about empathy, communication and how to make a good first impression. Get to grips with communication skills. Learn about verbal, non-verbal and written communication skills within this busy and fast paced environment. Learn the basics of handling the telephone in a professional manner. This module covers telephone etiquette and what you should and should not do. Understand how to handle difficult guests. From time to time you will be faced with unhappy guests. Learn the different types of guests, tips on how to deal with them and so much more. Get an understanding of the basic daily administrative tasks. Know what qualities you will need along with organisational skills and the ability to multi-task. Identify what computer skills you are going to need to know. Understand the need for a good quality property management system and how to use OPERA and so much more. Learn about the importance of branding within the hospitality industry. Understand the importance of a star rating and what the rating means. Determine the importance of being a team player and working with other departments within the hotel. Get a good understanding of health and safety within the hotel environment. Learn the different safety and security topics that relate to the hotel environment along with what you need to know to ensure safety in the reception area at all times. Learn how to sell the hotel services to your guests and the benefits of upselling, along with how to use certain sales techniques. Identify how to dress in a professional manner to make a good first impression on guests as well as learn how to deal with stress in this front line position. Know any legal issues relating to your position as well as the future for the hotel receptionist.

The Diploma in Office Admin & Reception Skills provides students the hands-on training in various key administrative areas of a business or a working environment. You will be trained in word processing, spread sheets, PowerPoint and other relevant software, as well as bookkeeping concepts, computerized accounting and administrative skills. Our online courses offer you the opportunity to study 24/7 wherever you are in the world. These intensive on line courses are open to anyone with an interest in the topic and give you access to world-class learning led by IAP. What are the requirements? You’ll need a computer or tab with an internet connection and Microsoft Office software installed in it. Also, it’s better to have a notepad and a pen with you. What skills will I gain? By enrolling to this course, you’ll learn how to conduct administrative procedures.In this course, you’ll learn how to produce standard documents.This course will teach you about report and letter writing.On completion of this course, you’ll learn master key Microsoft Office programs.Having this course, you will become masters of data management and record keeping.Logging in to this course, you’ll develop your typing speed.This course gives you the knowledge in CV and cover letters writing.In this course, you’ll gain the best management, receptionist and customer service skills.At the end of this course, you can be the motivator of your employees. What is the target audience? Job hunters & School leaversCollege or University student & graduatesPersonal assistant & ReceptionistAssistant for company directorNew or Temporary staffOffice Administrators & Office managersOffice clerk, Marketing assistant & Administration AssistantSecretary or ExecutiveWeb content writers & BloggersTechnical, business & Report writers How will I be assessed? At the end of the course, learners will take an online multiple choice question assessment test. This online multiple choice question test is marked automatically so you will receive an instant grade and know whether you have passed the course.Those who successfully pass this course will be awarded a free e-certificate, and only need to pay £19 for your printed certificate. What Certification am I going to receive? If you pass the exam successfully then you will be awarded a Diploma in Office Admin & Reception Skills. Those who successfully pass this course will be awarded a Office Admin & Reception Skills Diploma.

This Professional Reception Management Training will help you obtain the basic office skills necessary to perform professionally and efficiently the daily tasks required of a receptionist. As you progress through each lesson you will learn how to become a skilled receptionist in today’s technology-based offices. Our online courses offer you the opportunity to study 24/7 wherever you are in the world. These intensive on line courses are open to anyone with an interest in the topic and give you access to world-class learning led by IAP. What are the requirements? You must be 16 or overYou should have a basic understanding of English and basic IT knowledgeYou will need a computer or tablet with internet connection (or access to one) What skills will I gain? Learn to produce standard documentsGain excellent customer service and communication skillsGain knowledge of receptionist and telephone handling skillsLearn to use essential Microsoft Office programs and get to grips with social media handlingMaster data management and record keepingGain extensive knowledge of arranging travel and accomodationGain excellent management and customer handling skills What is the target audience? This course would be an excellent choice if you have some reception experience and hope to progress in your career. But, it would also be suitable for those with no experience in reception, like job seekers or school leavers. Reception is a good way to get your foot in the door of your chosen industry. How will I be assessed? At the end of the course learners will take an online multiple choice question assessment test. This online multiple choice question test is marked automatically so you will receive an instant grade and know whether you have passed the course.Those who successfully pass this course will be awarded a free e-certificate, and only need to pay £19 for your printed certificate. What Certification am I going to receive? If you pass the exam successfully then you will be awarded a Professional Reception Management Training Certificate. What careers can I get? With this qualification, you could become any of the following: Telephone InterviewerReceptionistFront Desk Operator