Parcourez les Cours Hotellerie Restauration

COVID-19 Awareness is a short but comprehensive course on how to prevent, control, communicate and manage coronavirus (COVID-19) incidents in hotels. Designed by eHotelier specifically for the hospitality industry, this course is relevant for all hotel and hospitality professionals.

Historical perspective of hotels and any other establishment that require a good front office department Sources of revenue for hotels Improving the meeting and function space of hotels Deciding on your desired profit margin by effectively factoring cost of rooms, foods and opportunities Different classification of hotels Target audience for hotel establishments Effectively differentiating room sales by dividing your accommodations into group rooms and transient rooms Understanding market segmentation including corporate segments, group market segments, business segments, group market segments and pleasure segments Different types and designations of hotel rooms Importance of good architecture in providing excellent hospitality service Effectively managing a hotel and its front office How to meet and greet guests and guide them to their excellent room accommodations? Determining the best mode of payment Training the front desk clerk Deciding on the best room rate structure Working with the property management system Accurately performing night audits Providing the best housekeeping services Measuring the performance of the hotel and the guest service on a regular basis

Understand that we are not "sitting ducks" in these positions, but we actually have control over many aspects of violence in these spaces.

Create a single successful event or event-series with effective event promotion, planning, management and monetization

This 2-hour long project-based course is an introduction to spreadsheets. We’ll be using Google Sheets in this project, which is the free spreadsheet program offered by Google. With that said, most of the concepts that you will learn in this project will be applicable to other spreadsheet programs, such as Microsoft Excel.

Hospitality Management: Improve Your TripAdvisor Ranking And Bring Customers 2019

Your comprehensive guide to more effective English communication - for office administration, retail and hospitality!

Hotel Front Office Management and Operations

Excel with this A-Z Microsoft Excel Course. Microsoft Excel 2010, 2013, 2016, Excel 2019 and Office 365

Understanding latest trends in sales management, organisation, budgeting, planning, recruiting, training. The sales department is one of the key departments in hospitality not only because it brings sales but also helps in understanding customer demands and experiences required through market intelligence. The sales department is responsible to position the hotel, price, distribution, and promotion to not only end consumers but also to B2B and intermediaries. In this course, we will learn theoretical aspects of sales management with practical tips and examples from hotel industry with templates and checklists. We will be covering - Concepts of Marketing - Organization and Roles of Sales Managers - Recent Trends impacting sales managers - Ethics in sales - Sales Planning, Budgeting and forecasting If you feel any topic is missing, write to us

Designed for employers and employees of takeaway food establishments, our online course outlines best practices to ensure you and your employees can return to work safely following COVID-19.

Setting up a home delivery service can be a great way to appeal to more customers but do you know where to begin? With this online training course learners will learn about the key actions and tasks needed to start home deliveries and how to ensure staff safety and wellbeing when they set up.

The course describes the current responsibilities of any food outlet under the law, with regards to a safe workplace, safety of plant and machinery and systems, safely storing articles and substances, adequate welfare facilities and how to provide information, instruction, training and supervision necessary to provide health and safety for employees.

For many food business owners, setting up a home delivery service can be a great way to attract more customers and give them the edge over their competition. But knowing how to start their delivery service can be difficult. This online training will take learners through some of the key areas to consider when setting up a home food delivery service.